Rev 1/2012
FACTS WHAT DOES PILGRIM BANK DO
WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives
consumers the right to limit some but not all sharing. Federal law also requires us to tell you how
we collect, share, and protect your personal information. Please read this notice carefully to
understand what we do.
What? The types of personal information we collect and share depend on the product or service you
have with us. This information can include:
Social Security number and account transactions
Account balances and payment history
Transaction history and credit history
When you are no longer our customer, we continue to share your information as described in this
notice.
How? All financial companies need to share customers’ personal information to run their everyday
business. In the section below, we list the reasons financial companies can share their
customers’ personal information; the reasons Pilgrim Bank chooses to share; and whether you
can limit this sharing.
Reasons we can share your personal information Does Pilgrim Bank share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain
your account(s), respond to court orders and legal
investigations, or report to credit bureaus
YES NO
For our marketing purposes—
to offer our products and services to you YES NO
For joint marketing with other financial companies YES NO
For our affiliates’ everyday business purposes—
information about your transactions and experiences NO WE DON’T SHARE
For our affiliates’ everyday business purposes—
information about your creditworthiness NOWE DON’T SHARE
For nonaffiliates to market to you NO WE DON’T SHARE
Questions? Call 877-303-3111
Page 2
What we do
How does Pilgrim Bank protect my
personal information? To protect your personal information from unauthorized access
and use, we use security measures that comply with federal law.
These measures include computer safeguards and secured files
and buildings.
How does Pilgrim Bank collect my
personal information? We collect your personal information, for example, when you
Open an account or give us your income information
Apply for a loan or provide account information
Make deposits or withdrawals from your account
We also collect your personal information from others, such as credit
bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only
sharing for affiliates’ everyday business purposes—information
about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to
limit sharing.
Definitions
Affiliates Companies related by common ownership or control. They can be
financial and nonfinancial companies.
Pilgrim Bank has no affiliates
Nonaffiliates Companies not related by common ownership or control. They can be
financial and nonfinancial companies.
Pilgrim Bank does not share with nonaffiliates so they can market to
you.
Joint marketing A formal agreement between nonaffiliated financial companies that
together market financial products or services to you.
Our joint marketing partners include investment service providers.
Other important information
CONSUMER COMPLAINT PROCESS - Pilgrim Bank is chartered under the laws of the State of Texas and by state law is
subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against
Pilgrim Bank should contact the Texas Department of Banking. Pilgrim Bank also engages in the money transmission
business as an authorized delegate of MoneyGram International and The Independent BankersBank under Chapter 151
of the Texas Finance Code. After first contacting MoneyGram International or The Independent BankersBank, a
customer that still has an unresolved complaint regarding the company’s money transmission activity should direct the
complaint to the Texas Department of Banking.
Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the
means indicated below:
In person or U. S. mail: Texas Department of Banking, 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free) Fax Number: 512-475-1313
E-mail address: consumer.complaints@dob.texas.gov Website address: www.dob.texas.gov
